OBJECTIVE:

EXPERIENCE:

7/2014 - Present

Industry: Computer/IT Services

Field Technical Support Representative

Help the Technicians with ticket load and project work.

12/2012 - 5/2014

Industry: Computer/IT Services

Field Technical Support Representative

4/2010 - 12/2012

Industry: Computer/IT Services

Computer Technician

Computer Technician.

Working in the various queues for the company, from hardware break/fix to customer services and helping customers get the services they need. Handling moves on and off campus. Also working Break/Fix issues on campus with individual user to campus wide projects of new hardware roll-out. Doing work with the local asset manager to work projects on new hire projects as well as helping with receiving equipment and stocking. Working within the guidelines of the company to try and push the use of the various systems to track tickets in the correct manner. Working with other departments to ensure a consistent workflow even when dealing with users or equipment that is not directly in our purview. Working on other campuses for projects or special assignments.Working remotely with users to solve issues or problems with some software or OS. Working to fill in for other Technicians when vacation or sick days including being a backup for the imaging Technician.

4/2010 - 12/2012

Industry: Computer/IT Services

Field Technical Support Representative

7/2009 - 8/2009

Industry: Computer/IT Services

Lead Technician

Lead Technician for a bank change over.

Coordinated between the bank HQ and the bank branch itself. Got the bank ready for the roll over and preped equipment for installation/de-installation. Worked with the bank employees and management to insure quality installation and no down time for the employees.

3/2009 - 6/2009

Industry: Computer Hardware

Deployment Engineer

Install Tech for Computer/Printer refresh.

Worked to replace existing Dell computers with new Dell replacements. Worked as Deployer, Imager, Driver, Troubleshooter. Worked with the employees to move the data and reinstall all needed programs. Worked with onsite and offsite personel to replace aging printers with new printers. Worked in different situations from storage areas to office buildings.

10/2008 - 1/2009

Industry: Computer Hardware

Computer Technician

In-house Computer Repair Technician.

Ran the in house repairs and front counter service. Assistance with the Data recovery lab. New computer builds. Data Backups and restore. Virus Removal and Optimization. Servicing personal computers and business computers. Worked with many different software solutions to help keep up with ever changing virus solutions. Worked personally with customers to get the specific solutions geared for them.

3/2008 - 7/2008

Industry: Computer/IT Services

Computer Technician

Deployment Technician.

Worked on a deployment for replacements for upgraded computers. Built computer builds based on the needs of the company. Worked with end users to keep personal email data and requested software up and running. Worked on both desktop and laptops. Worked with management to get all computers changed out with no or little down time.

5/2008 - 7/2008

Industry: Computer Hardware

UPS Installation Tech.

UPS Replacement Technician.

Worked after hours with a company to replace their sites server power backups. Worked with the company to bring down their servers, change out whole ups, replace batteries in ups, installing power switches for the ups and server.

9/2007 - 12/2007

Industry: Computer/IT Services

IT Service Technician

Deployment Technician.

Helped manage and setup on big move projects involving setup of 50-100 desktop work computers printers and scanners. Working with end users who moved to resolve any issues in the new work environment. Working with the Nationwide company to get issues resolved by talking to end user to complete any easy fixes if problems could not be fix via telephone I would remote into the computer to see if the problem could be fixed remotely. If the problem was not solvable remotely contacting the manufacturers for warranty work or dispatching a local tech to site. Follow up with end users to make sure all work completed and working correctly.

EDUCATION:

3/2000 - 7/2002

High School or equivalent

Worked on my certifications through High School.

LANGUAGES:

Languages

Proficiency Level

HONORS & AWARDS:

CNA

CCNA

MCSE

N+

A+